Terms and Conditions

 

These terms and conditions apply to the website of Vital Life Solutions Ltd of 128 City Road, London, United Kingdom, EC1V 2NX, (hereinafter "Company"). The Company operates the platform www.vital-life-solutions.co.uk and provides paid services in connection with the delivery of adult, paediatric, and mental health first aid training. In addition, the company offers ‘Mini Medics’ first aid courses for children. 

 

These Terms and Conditions apply to the above-mentioned areas as well as to the other services which the company provides directly and indirectly to its clients.

 

Conclusion of contract

 

The contract is concluded when the client uses the services offered by the company and certification has taken place.

 

1. Course Bookings and Confirmation

 

Bookings are made subject to the following terms and conditions as set out below:

 

• Course enquiries can be made by email, telephone, or via our website.

• We will respond to your enquiry with course information, dates, venues, costs (please note that costs depend on delegate numbers, location/venue and your individual course requirements for which you will be given a quote)

• If you choose to accept this quote, you agree to the terms and conditions outlined in this document and published on our website www.vital-life-solutions.co.uk.

• All requested course dates are subject to availability.

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a) Individual/Open Course Bookings:

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• Bookings are considered provisional until full payment is received. 

• Full payment must be made within 72 hours following receipt of invoice, at which point your booking will be confirmed.

• Please use the invoice number as a payment reference.

• An email with all course details and what to bring/wear will be sent in advance of your course date.

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When booking it is your responsibility to ensure that you are booking the correct course and that all personal details given are correct.

 

b) Group/Corporate Bookings:

 

• Group or on-site training is confirmed upon receipt of a 50% deposit (unless otherwise agreed in writing).

• Remaining balance is due no later than 7 calendar days prior to the training date.

• Please use the invoice number as a payment reference.

• An email with all course details and what to bring/wear will be sent in advance of your course date.

 

Vital Life Solutions Ltd will not accept responsibility for failure to receive a booking confirmation because of incorrect contact information being supplied. If you have made payment but not received a booking confirmation, please notify Vital Life Solutions Ltd immediately.

By confirming your booking, you agree to adhere to the terms and conditions of Vital Life Solutions Ltd, including the payment and cancellation policies outlined below.

 

2. Prices

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• Unless otherwise quoted, all prices are in GBP.

• The company reserves the right to change prices at any time. The prices quoted will be valid for 30 days.  

 

3. Payment by Individuals/Public Courses

 

• Full payment is required within 72hours of invoicing to secure your place on the course.

• Vital Life Solutions Ltd retains the right to cancel or reschedule any scheduled training session in the event of non-compliance with payment deadlines.

• Should any fees not be paid, you will not be allowed to attend the course.

• Offsetting the invoiced amount against any claim the customer may have against the company is not permitted.

• Please use the invoice number as a payment reference.

 

4. Payment by an employer or third party (group/corporate bookings)

 

Vital Life Solutions Ltd can request payment for the course from a third party, such as an employer, on your behalf. This can be a limited company, charity, or local authority. Subject to a quote being accepted, an invoice being raised, and payment completed, your place on the course will be confirmed.

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• Group or on-site training is confirmed upon receipt of a 50% deposit (unless otherwise agreed in writing).

• The remaining balance is due no later than 7 calendar days prior to the course commencement date.

• Failure to comply with the specified payment deadlines (late payment or non-payment) may result in the cancellation or rescheduling of your training session. In such circumstances, Vital Life Solutions Ltd reserves the right to cancel your booking and retain any deposit paid, without further notice.

• ​ Offsetting the invoiced amount against any claim the customer may have against the company is not permitted.

• Please use the invoice number as a payment reference.

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Urgent/Short Notice Bookings

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• 100% payment upon confirmation (if within 7 days of course)

 

Payment can be made by BACS using the following bank account details:

 

Vital Life Solutions Ltd

Barclays Bank

Sort Code: 20-65-20

Account Number: 53973859

 

OR by card when specified on invoice.

 

It is the responsibility of the client to ensure that all payments are made by the agreed deadlines. Vital Life Solutions Ltd accepts no liability for any loss, cost, or inconvenience incurred as a result of the cancellation, postponement, or rescheduling of training sessions arising from non-compliance with payment terms.

 

Late Payments

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Payments not received by the due date may incur:

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• A late fee of 5% for each 7 day period past the due date.

• ​Suspension of training services or withholding of certificates until full payment is received.

• Continued non-payment may result in legal action or referral to a collections agency.

 

5. Transferring the course date or changing the course attendee

 

Amending an attendee: you may substitute a delegate at any time without penalty, provided we are notified in writing prior to the course date.

 

Transfers of courses to different dates are not permitted.

 

6. Cancellations and refunds

 

We understand that plans may change. Should circumstances mean that you need to cancel your course and are unable to transfer your booking to another delegate at the time of cancellation, the following charges will apply:

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a) Individual/Public Courses:

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• More than 30 days before course commencement date: A full refund will be issued or a one-time free transfer offered.

• 15-30 days before the course date: 25% of the course fee is payable.

• 7-14 days before the course commencement date: 50% of the course fee is payable.

• Less than 7 days before the course commencement date: 100% of the course fees are payable and no refund will be issued.

• No-show or same-day cancellation: No refund or transfer.

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b) Corporate/Group Bookings:

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In the event of cancellation by the client, the following charges will apply:

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• More than 30 days prior to the agreed training date:
  Full refund of any payments made, including the deposit, or the deposit may be retained and applied to a future booking (at the discretion of Vital Life Solutions Ltd).

• 15–30 days prior to the agreed training date:
  25% of the total course fee remains be payable: (i.e., half of the deposit will be retained). No further charges will apply.

• 7–14 days prior to the agreed training date:
  50% of the total booking fee will be payable. (i.e., the deposit will not be refunded). No further charges will apply.

• Less than 7 days prior to the agreed training date or in the case of non-attendance:
  100% of the total booking fee will be payable. Any balance outstanding will be invoiced and due immediately. No refunds will be issued.

 

c) Mini Medics:

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• 14 days or less prior to course start date: 50% of the course fee is payable.

• Failure to attend a course: the course fee remains payable and non-refundable.

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All cancellations must be confirmed in writing by email to info@vital-life-solutions.co.uk. You must provide us with written notice as soon as possible if you will be absent on the day of the training. A legitimate medical note must be presented for a transfer to be considered. Refunds will be processed within 7 working days.

 

• Clients who have made bookings more than 45 days in advance, will be entitled to a cooling off period of 7 days and will be entitled to a full refund within 30 days.

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7. Failure to attend or complete a course

 

If you do not attend a course or fail to complete the course in full (particularly for regulated courses), the full course fee remains payable and non-refundable.

 

8. Late arrivals / missed sessions / conduct

 

To ensure the quality and integrity of our training, and to meet the requirements for regulated qualifications, full attendance at all sessions is essential. Unfortunately, if you arrive late or are unable to attend any part of the course, we may not be able to allow you to continue, as missing sessions could mean the assessment criteria are not fully met. If you foresee any difficulties with attendance, please let us know as early as possible so we can discuss possible options.

 

We are committed to providing a safe and respectful learning environment for all participants. Therefore, any behaviour that is considered inappropriate — including, but not limited to, threatening conduct, bullying, harassment (racial, sexual, or otherwise), or actions that disrupt the learning experience of others — will not be tolerated. In such cases, we reserve the right to ask the individual to leave the course. In all such cases, whether classroom based or distance learning, the full course remains payable and is

non-refundable.

 

9. Provision of services

 

• Unless otherwise agreed, the Company shall fulfil its obligation by providing the agreed service. The service includes the training or courses which are or were quoted for on the invoice.

 

• Most of the Company's services are provided in person at venues which have been selected and deemed fit for purpose or at the employer’s location/office.

 

• Vital Life Solutions Ltd have the express right to engage auxiliary trainers to perform their contractual duties. They shall ensure that the auxiliary trainers are fully qualified, insured, and engaged in compliance with all mandatory statutory provisions and labour agreements.

 

10. Privacy

 

• For the purposes of applicable data protection legislation, Vital Life Solutions Ltd will process any personal data you have provided to us in accordance with our Privacy Policy available on our website at www.vital-life-solutions.co.uk or on request from Vital Life Solutions Ltd.

 

• The client or employer agrees that, if they have provided Vital Life Solutions Ltd  with personal data relating to a third party (ie: the person registering for the course), they (1) have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to Vital Life Solutions Ltd and (2) they have brought to the attention of any such third party the Privacy Policy available on the Vital Life Solutions’ website or otherwise provided a copy of it to the third party. The client/employer agrees to indemnify Vital Life Solutions Ltd in relation to all and any liabilities, penalties, fines, awards, or costs arising from their non-compliance with these requirements.

 

11. Obligations of the client

 

• The client is obliged to make all the arrangements necessary for the provision of the service by Vital Life Solutions Ltd immediately: this includes but is not limited to making prompt payment of fees owing, providing appropriate information and any necessary documents required for verification of regulated courses.

 

• The client should notify Vital Life Solutions Ltd of any changes to information held or notice of cancellation of courses.

 

• The client is obliged to be on time for the course they will be attending. We cannot guarantee the successful completion of the course content and assessment if part of the course is missed.

 

• To ensure the quality and integrity of our training, and to meet the requirements for regulated qualifications, full attendance at all sessions is essential. Unfortunately, if you arrive late or are unable to attend any part of the course, we may not be able to allow you to continue, as missing sessions could mean the assessment criteria are not fully met. If you foresee any difficulties with attendance, please let us know as early as possible so we can discuss possible options.

 

• We are committed to providing a safe and respectful learning environment for all participants. Therefore, any behaviour that is considered inappropriate — including, but not limited to, threatening conduct, bullying, harassment (racial, sexual, or otherwise), or actions that disrupt the learning experience of others — will not be tolerated. In such cases, we reserve the right to ask the individual to leave the course and course fees will not be refunded.

 

• Due to the practical nature of the first aid assessment, there are physical demands. Clients must be able to get to the floor unaided and successfully demonstrate all required elements of the practical assessment on their own, with the casualty on the floor, as in a real-life situation. For example, a client will need to get to the floor unassisted and demonstrate effective cardiopulmonary resuscitation on a manikin at floor level. By accepting these Terms and Conditions, the client also confirms they are physically able to participate in the practical elements of the course. It may be possible to grant a reasonable adjustment for a learner who has a disability, medical condition or learning need following the FAA Reasonable Adjustment and Special Consideration Policy. For example, assistance could be given with reading or writing. If a learner has any concerns, they should contact Vital Life Solutions Ltd to discuss this before attending the course.

 

• Where the client is a parent of a learner who is registering for the ‘Mini Medics’ training course- parents are agreeing to their children being fully involved in demonstrating the requirements of the course including but not limited to placing another learner in the recovery position which will require physical contact of the head, arm, hands, shoulder and knees; learning how to do CPR (including how to use a defibrillator) and treating someone who is choking on a mannikin; the wearing of non-latex surgical gloves, application of plasters and/or bandages for learning how to dress wounds.

 

• By registering, the client expressly declares that all information provided is true, up-to-date and in compliance with the rights of third parties, morality, and the law.

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12. Cancellation by Vital Life Solutions Ltd

 

On occasion, unforeseen circumstances may require Vital Life Solutions Ltd to cancel a course (due to insufficient numbers to make the course viable, instructor illness, venue issues) or move to an alternative venue. In such circumstances you will be given as much notice as possible and the option to transfer to another course or request a full refund of fees paid.

 

13. Certification

 

• Certificates are provided for successful completion of training and relevant assessment. They are supplied only following full settlement of course fees.

 

• The replacement of a previously issued certificate is subject to an administration fee of £15. £10 for non-regulated courses. 

 

• It should be noted that failure to notify Vital Life Solutions Ltd within six weeks of the course completion date, that you have not received your original certificate, could result in you having to pay the replacement certificate's administrative fee.

 

14. Limitation of liability and consequential loss

 

• To the maximum extent permitted by law, Vital Life Solutions Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of the website www.vital-life-solutions.co.uk or any information contained therein. Users should be aware that they use the website and its content at their own risk.

 

• To the maximum extent permitted by law, Vital Life Solutions Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use, incorrect use or failure to use the information or procedures and protocols provided through this training.

 

• Nothing in these terms and conditions excludes or restricts Vital Life Solutions’ liability for death or personal injury resulting from any negligence or fraud on the part of Vital Life Solutions Ltd.

 

• The procedures and protocols defined within our courses are first aid guidelines issued by the Resuscitation Council (UK). They are for educational purposes and are not intended to replace medical advice. Every effort has been made to ensure that the information and guidance presented or shared on our courses are accurate and correct.

 

• Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

 

15. Force majeure

 

If the timely performance by Vital Life Solutions Ltd or third parties called in is made impossible as a result of force majeure such as natural disasters, earthquakes, volcanic eruptions, avalanches, thunderstorms, storms, wars, riots, civil wars, revolutions and uprisings, terrorism, sabotage, strikes, nuclear accidents or reactor damage, or any other matters beyond our reasonable control, the company shall be released from the performance of the obligations concerned for the duration of the force majeure and for a reasonable start-up period after its end. If the force majeure lasts longer than 30 days, the company may withdraw from the contract and reimburse the client in full for any payment already made.

 

16. Warranty

 

• The Company shall endeavour to ensure good availability of www.vital-life-solutions.co.uk and shall take reasonable precautions to protect www.vital-life-solutions.co.uk from interference by third parties.

 

• However, it cannot guarantee that the functioning of www.vital-life-solutions.co.uk and the services offered will be uninterrupted or trouble-free, nor can it guarantee that the files are free of viruses. The company provides no guarantee for the factual and content-related correctness, completeness and reliability or quality of the published or transmitted information and documents. It can also give no guarantee for non-spamming, harmful software, spyware, hacking or phishing attacks etc. which impair the use of the service, damage the infrastructure (e.g., terminal equipment, PC) of the client or otherwise harm the client. The company cannot guarantee the factual and content-related correctness, completeness and reliability or quality of the information and processes provided, published, or transmitted or the work result of the Services. Any problem or defect must be reported to Vital Life Solutions Ltd immediately.

 

17. Intellectual Property Rights

 

• Vital Life Solutions Ltd is entitled to all rights to any trademarks and is entitled to use them by the owner.

 

• Neither these Terms and Conditions nor any individual agreements pertaining thereto shall transfer any intellectual property rights unless this is explicitly stated.

 

 

• In addition, any further use, publication and making available of information, images, texts, or anything else which the client receives in connection with these provisions is prohibited, unless it is explicitly approved by the company.

 

• If the client uses contents, texts, or pictorial material in connection with the company in which third parties have a property right, the client shall ensure that no property rights of third parties are infringed.

 

18. Changes

 

• These terms and conditions may be amended by Vital Life Solutions Ltd at any time.

• The new version shall come into force by publication on the company's website.

• In principle, the version of the Terms and Conditions in force at the time of the conclusion of the contract shall apply to the customer- unless the Customer has agreed to a newer version of the Terms and Conditions.

 

19. Disclaimer

 

• Vital Life Solutions Ltd makes no warranty or representation that the www.vital-life-solutions.co.uk will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from the use of our service.

• No part of this website is intended to constitute advice and its content should not be relied upon when making any decisions or taking any action of any kind.

• Vital Life Solutions Ltd is not responsible for ensuring that educational institutions and employers meet their legal requirements. It is the responsibility of employers to conduct an appropriate first aid risk assessment to decide what specific first aid provisions need to be made.

 

20. Notices

 

All notices / communications shall be given to us by email to info@vital-life-solutions.co.uk. Such notice will be deemed received in full at 9am on the next business day following the day on which the email is sent. Any legal notices must also be served by post, or by hand, at our registered office.

 

21. Previous terms and conditions

 

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

 

22. Law and Jurisdiction

 

These terms and conditions and the relationship between the client and Vital Life Solutions Ltd shall be governed by and construed in accordance with the Law of England and Wales and Vital Life Solutions Ltd and the client shall agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

 

Updated 15 May 2025